Slater and Gordon plans to invest over £30m on new technology and broadening services over the next three years to transform the way people access legal expertise in the UK, it announced today.
A significant proportion will be invested in delivering a market-leading customer experience, with a focus on digitising legal services, automating processes and introducing the latest back end technologies.
The firm is also investing in the growth of key practice areas including employment, residential conveyancing and family law.
Details of the spending commitment signal a new chapter for the UK’s leading consumer law firm, which recently strengthened its leadership team under new Chief Executive, David Whitmore.
He said: “Technology will have a profound impact on our industry and UK customers expect and deserve the very best experience in legal services.
“At the moment, a broad range of quality legal services is only accessible to a limited group of people. In the next few years with the help of emerging technologies, these services will be far more available through many more devices. We’re investing now to make sure more people have easier, more convenient access to legal expertise at a fair price.
Whitmore vowed to put Slater and Gordon at the forefront of the technological revolution sweeping the legal industry, grow the firm’s market share and capitalise on opportunities presented by legislative reforms in the personal injury market.
This commitment comes as the firm also revealed plans to unite the two legal entities which make up the group – Slater and Gordon Lawyers and Slater Gordon Solutions Legal – into a single Alternative Business Structure (ABS).
The firm said that streamlining processes enabled by this transition would mean it could consolidate its personal injury services into fewer locations. It has now begun consultation with staff in Fareham and Sheffield after announcing proposals to close those locations and move work to its larger regional hubs.da
David Whitmore added: “Unifying the Slater and Gordon group as one ABS means we can operate more efficiently and consolidate expertise across the group, enabling us to improve our customer experience even further. This is a key component of our strategy to strengthen our position as the number one consumer law firm in the UK
“Achieving this will be built on our ability to give people a quality service and an unrivalled customer experience. I’m convinced we have the vision, people and leadership within this business to achieve that ambition.”