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We have commissioned independent research companies to begin carrying out research into how firms’ handling of complaints can influence the quality of service clients receive.
All firms are obliged to have proper processes for handling complaints about their service, including …
The Bar Standards Board (BSB) has from today begun licensing Alternative Business Structures (ABSs).
The BSB has been regulating lawyer-only owned entities since 2015, but for the first time, the regulator will now be able to license legal services businesses …
The Legal Services Board (LSB) today publishes its Business Plan for 2017/18. This plan represents the final year of the three year strategy announced in 2015 and sets out the work the LSB will do to deliver its strategic outcomes.…
The barristers’ regulator, the Bar Standards Board (BSB), has today published its 2017-18 Business Plan, setting out the key areas of work it will undertake in the new financial year.
As this will be the second annual plan to …
Further to her appearance before the Justice Select Committee the Legal Services Board today confirms the appointment of Wanda Goldwag to the post of Chair of the Office for Legal Complaints.
Ms. Goldwag, whose appointment has also been approved …